Refund policy

GIVORY Return & Refund Policy

At GIVORY, your satisfaction is our priority. 
We take great pride in the quality of every 
product we ship.

RETURNS
We accept returns within 7 days of delivery 
for items that are:
- Damaged during shipping
- Defective or incorrect item received
- Significantly different from the description

We do not accept returns for:
- Change of mind
- Custom or personalized orders
- Items without original packaging

HOW TO INITIATE A RETURN
Email us at support@thegivory.com within 
7 days of receiving your order with:
- Your order number
- Photos of the damaged/defective item
- Brief description of the issue

We will respond within 24-48 hours with 
return instructions.

REFUNDS
Once your return is received and inspected:
- Approved refunds are processed within 
  5-7 business days
- Refunds are issued to your original 
  payment method
- Shipping costs are non-refundable

EXCHANGES
We are happy to exchange defective or 
damaged items for the same product.

CUSTOM ORDERS
All custom and personalized orders are 
final sale and cannot be returned unless 
defective.

For any questions contact us at:
support@thegivory.com
www.thegivory.com